Terms and Conditions - Hike & Bike Hotel
1. General
- Hike & Bike Hotel is an unmanned hotel, which means there is no staff present on-site. We are available by phone from 08:00 to 22:00 for all your questions and requests.
- These terms and conditions apply to all reservations, bookings, and stays at Hike & Bike Hotel, unless otherwise agreed in writing.
- By making a reservation or staying with us, you agree to these terms and conditions.
2. Reservations and Payments
- All reservations must be fully paid at the time of booking unless otherwise agreed.
- If payment is not received on time, we reserve the right to cancel the reservation without further notice.
- Prices include VAT and other local taxes, unless otherwise stated.
3. Cancellations and Modifications
- Cancellations can be made free of charge up to 14 days before the arrival date. For cancellations within 14 days of arrival, 50% of the total stay cost will be charged.
- In the event of a no-show or cancellation on the day of arrival, 100% of the total stay cost will be charged.
- Changes to the reservation (such as extending or shortening the stay) are subject to availability and may incur additional costs.
4. Check-in and Check-out
- Check-in is available from 15:00. Check-out must be completed by 11:00.
- A late check-out after 11:00 may result in an additional night's charge unless previously agreed.
- As there is no staff on-site, guests will receive the necessary self-check-in information via email and/or SMS prior to their stay.
5. Stay and House Rules
- Guests are expected to respect and adhere to the house rules of Hike & Bike Hotel.
- We reserve the right to remove guests from the hotel without refund if they violate the house rules.
- Smoking is prohibited in all rooms and indoor areas of the hotel. Smoking is only permitted in designated outdoor areas.
6. Liability
- Hike & Bike Hotel is not liable for loss, theft, or damage to guests' personal belongings unless such damage is caused by the hotel’s intent or gross negligence.
- Guests are liable for any damage to hotel property or furnishings caused during their stay.
7. Complaints
- Any complaints should be reported as soon as possible by phone or e-mail. We will do our best to resolve the complaint as quickly as possible within our business hours (08:00-22:00).
- Complaints that are not reported immediately cannot be addressed retroactively.
8. Privacy and Personal Data
- Hike & Bike Hotel processes personal data in accordance with applicable privacy laws. Personal data is only used for processing reservations and improving our services.
- For more information, please refer to our privacy policy.
9. Governing Law and Disputes
- All agreements and obligations with Hike & Bike Hotel are governed by Dutch law.
- Disputes will first be resolved through mutual consultation. If this is not possible, disputes will be submitted to the competent court in the Netherlands.